Refund policy

We want you to shop with confidence.

Please inspect your order upon delivery to ensure you've received the correct item and that it's free from any defects or damage. If you notice any issue, contact us as soon as possible and we'll be happy to help.

Returns

Return requests must be submitted within 24 hours of delivery.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In the same condition you received it
  • With all original tags attached
  • In its original packaging
  • Accompanied by your order confirmation or proof of purchase

To request a return, contact us via WhatsApp at 01069209336.

For any questions regarding returns, you can also reach us through WhatsApp or any of our social media channels listed in the website footer.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.

If the issue is confirmed, HAWN will cover all return or replacement shipping costs.

Exchanges

If you'd like to exchange an item, please contact us within 24 hours of delivery.

If you're exchanging your item for a different size, HAWN will cover the shipping costs to ensure you receive the right fit.

For exchanges requested for any reason other than sizing, shipping fees may apply.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that your bank or payment provider may require additional time to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at:

Shipping Fees

  • Returns: Customers are responsible for return shipping fees unless the item is defective, damaged, or incorrect.
  • Size Exchanges: HAWN covers the shipping costs for size exchanges.
  • Defective, Damaged, or Incorrect Items: HAWN covers all shipping costs associated with the return or replacement.